What I Learned From Producing An Eight Hour Webinar About YouTube

by Paul Colligan on January 18, 2010

Webinars have become my favorite mode of content creation. They are the perfect live platform for the New Media Content Creation Model and can be done from anywhere in the world (with an Internet connection, of course).

Two days ago I did an 8-hour Webinar with Julie Perry of YouTube Secret Weapon fame. I killed a LOT of birds with that single stone (one day that will be a blog posting of her own) but I learned a number of things along the way that I thought I’d share here.

Webinars are as subject to the whims of Murphy’s law as are everything else. At the home office I have Verizon FIOS – screaming Internet connectivity that can easily handle this – and more. I lost access once during the day and GotoWebinar had a few problems during the day that not only were, well, problems, but came up on the screen recordings we took here. By having an external recording of the event made, we should be able to produce a great video. Also, my MiFi as backup gave not only sense of mind, but saved the day.

Spam is making legitimate email communication harder and harder. Now, I’ll admit that my copy (and directions) writing and is not the best, but a LOT of people didn’t get the mail that put them into the queue. For whatever reason (and there are lots of them), I’m going to have to figure out a new workflow for this kind of thing that includes (probably) a personal check in from my assistant for people who don’t confirm in the first hour.

People will sit through an 8 hour Webinar. Of the hundreds who purchased, many bought to get the recordings and had no intention of showing up for the live event (some people have better things to do with their Saturdays). But of those who showed up, we saw more than 80% of them make it to then end. Those are the same stats I see on a traditional Webinar. A past mentor once told me “the mind can only take in as much as the butt can endure.” I’m not quite sure how to translate that to this crowd.

The New Media Content Creation Model rocks. The promise of this Webinar was 6 hours (or more) with Julie before she took a day job somewhere else that would prevent her from doing things like this in the future. We delivered that well. Good money was made on the event but … the recordings will be leveraged and sold as a product later. In truth, as happy as I was with Saturday’s profit, but what we do with the results of Saturday will, I am almost certain, make me more money than Saturday did. The pressures of 3 digits of people watching the event live pumped the adrenaline needed to produce the show we did.

Upsells always make sense. We gave everyone who bought the chance to buy the DVDs of the event in a one-time-offer (I love Premiumcast). The revenue from what most would call an ‘afterthought’ paid for the video editing, the dvd creation, the dvd artwork, and mailing the dvds to everyone who bought. How great is that?

I’ve been asked if I’d do a Webinar on how I used Premiumcast to run the ecommerce for this and a few since Saturday have asked if I could also teach how we pulled of the Webinar, recordings, backups, etc. We’ll see what we can pull off. If you’d like to see these, please let me know in the comments below.

What are your thoughts on Webinars as revenue generators?

  • I realize I'm coming to this discussion late but I'm blown away that you had a successful webinar clocking in at 8 hours! It defies every guideline I've ever seen as well as the advice I give my own clients and prospects (I'm a webinar producer). Has the how-to webinar been offered yet? I'm particularly interested in making the recorded product revenue generating.

    Thanks,
    Matt
  • paulcolligan
    We sold the recordings initially to the people who bought the webinar and conversion was great. The DVDs will be going for sale soon at www.youtubesecretweapon.com - look for it!
  • ihipsman
    Paul-

    Take a look at this white paper I recently wrore about effective webinar replays. These are primarily dealing with free webinars and it is good to see some people monetizing webinars. It is clear that some dynamics are the same and some will be very different...especially audience expecations.

    http://www.brainshark.com/brainsharkinc/WebinarReplay
  • paulcolligan
    Will take a look. Thanks.
  • lynnjordan
    Paul, you read my mind. I was going to ask you about this.

    This information would be SO helpful for all of us.
  • paulcolligan
    Well, yes, we'll do the Webinar.
  • Paul, I am definitely interested in learning the behind the scenes of putting the webinar together. Would also like to learn more about how important you think it is using Verizon FIOS. I am not familiar with this.

    Keep up the great work, Paul. much appreciated...

  • paulcolligan
    We're going to make that Webinar happen ... soon.
  • WebinarHero
    Hi Paul,
    Glad to hear your marathon webinar was a success. An 80% retention rate is huge...and i would imagine that it didnt hurt that your audience had paid for the session.

    I'd like to invite you to checkout WebinarHero, www.WebinarHero.com, where webinar organizers can promote their events on the Searchable Webinar Calendar. We have thousands of events listed, including both Free and For-a-Fee events, as well as non US based international events.

    We're in beta right now...I'd love to hear your thoughts on the site.

    Blaine Ung
    Co-founder
    WebinarHero
  • paulcolligan
    Thanks for the kind words.

    Can I offer some simple advice: I'll let the add stick here, but I'd be cautious if you're marketing WH this way. FWIW of course.

    Paul
  • WebinarHero
    lol...trolling blog comment sections for customers isn't part of our marketing plan, however, i totally understand where you're coming from...now if we were promoting webinars on the benefits of Viagra...the alarm bells would be ringing pretty loudly right now...have a good one!
  • paulcolligan
    'nuff said - on both sides ;-)
  • Hi Paul,

    I'm a writer for a Canadian IT magazine and would love to speak to you about your experiences producing an eight hour webinar and develop it into a story. If you're interested, please send me a note at mariac@qmpmedia.com

    Thanks!

    Maria
  • paulcolligan
    Email on the way.
  • Paul (& Julie),

    Saturday's call was full of actionable content for YouTube Success.

    Thanks so much for giving it your all.

    Looking forward to accessing the recordings. When will they be available?

    All the best for 2010!

    Suzy Weiss
  • paulcolligan
    2 weeks is what we've been told by the editor.
  • I use webinars (dimdim.com is amazing if you can't afford goto or webex) to get that personal contact with people. I have "open" webinars where people come in and ask questions, we network with other podcasters, talk some podcasting news. I use them as a relationship building tool. Sure some people come in and get their questions answered, and then don't sign up for my membership. My thought is that these people (attending a free webinar) never would in the first place. If nothing else, I've made a friend who knows where to go with podcasting questions (and hopefully tells there friends who WILL pay).
  • paulcolligan
    Thanks for the thoughts, but I just really want to ask you to consider spending your time (in a professional sense, obviously) on people who don't think you are worth a dime. Just a thought ;-)
  • Wow I thought doing one hour per night for 3 nights was long. 8 hours!

    Totally agree it takes practice. I solve lots of problems by doing some screenshots of GoToWebinar.com on things like how to use the phone if the Internet audio goes bad, how to ask a question, where the restrooms are located, etc. (jk)

    Getting that out of the way at the beginning made it easier to handle any attendee issues later.

    On the revenue side, I've had some good success charging for premium content. The one issue I have seen though is that in the financial sector, lots of people are doing tons of free webinars that essentially sell a product. But because so many people are doing them for free, it's lowering the number of people willing to pay for pure content, no matter how much we say it's not a sales pitch.

    Totally avoiding the term "webinar" and simply calling it an "online training" helped a lot.

    Kind of reminds me of another battle you and I have fought together around that little word that starts with "pod" and ends with "casting" :)

  • paulcolligan
    Yuppers on the previous battle.

    Key is though, just start charging right up front. Nobody ever balked at the price - the content was too valuable.
  • yep, i definitely would like to see how you put all of this together, i'm interested in doing some webinars myself, also, i find that often these types of events are held in the U.S. and since i'm in australia the timing is usually off, it's really great when someone who is running a webinar also sends out an email 1 hour before the webinar starts, that way if i'm online already, i know to stick around
  • paulcolligan
    Ok, I'll count that as another vote.
  • btw you should update your tweetmeme settings so it is linked to your twitter account! at the moment it is associated with @tweetmeme
  • paulcolligan
    where do i do that? sounds awesome.
  • Awesome. Now only if I could be met with the same success and be able to do webinars for my creation model... ;)
  • paulcolligan
    I'll tell you this much, you need a bunch of Webinars under your belt to start doing them well. Do your first one first and then start from there. Record them, follow the NMCCM and go from there.
  • Sure, Paul, without a question would I like to see how you did the ecommerce aspects of this in Premiumcast!!

    You always deliver good stuff! Free or fee - always worth it! And there will come a time when I need this.

    Thanks

    Detlev
  • paulcolligan
    Ok. Thanks.
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